FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Singular is an online platform that showcases the best local brands across various categories. It offers consumers a selection of authentic, high-quality products from their own country.
DPD has identified and selected small, local brands that stand out in their market. Their products are featured on Singular. If you're interested in a product, simply click the "Buy" button: you'll then be redirected to the brand's website to complete your purchase. No transactions take place on Singular. Therefore, no account creation is required to use Singular.
Singular offers you a new way to discover and support local brands. By using it, you help boost the local economy while accessing unique, high-quality products.
No, it's not possible to purchase directly from Singular. You'll be redirected to the brands' websites so you can make your purchases securely and directly from them.
BRANDS & PRODUCTS
Singular offers a wide selection of local lifestyle products (clothing, shoes, jewelry, accessories for men, women and children; makeup, skincare, haircare, fragrances, bodycare; decoration, lighting, home textiles, small furniture and food & beverage)
The brands featured on Singular are carefully selected by our team from DPD's existing client portfolio. The selection is based on several criteria: product quality, local know-how, brand image, social media presence and the brand's commitment to its local community and the environment.
You can browse by product category, discover new brands through the catalog, or use the search bar to find a specific product.
Singular is not responsible for products sold and shipped by partner brands. If a product does not meet your expectations, we encourage you to visit the brand's website and contact their customer service directly to discuss the next steps.
This may be due to a discrepancy between the stock information we have and the information updated on the brand's website. We recommend checking availability directly on the seller's website.
This difference may be due to the seller's pricing policy. Prices may vary depending on the user's location (e.g., in Italy or abroad), and these adjustments may not be reflected in real time on Singular. The reference price always remains the one displayed on the brand's website.
DELIVERY
Delivery times vary depending on the merchant's location, your location, and the day the package is handed over to the carrier. You can find this information at checkout on the merchant's website.
Shipping costs are set by each merchant. This information is available on their website when you place your order.
International deliveries depend on the merchant's shipping policy. We encourage you to verify this information directly on the seller's website.
If you have any delivery issues, please contact the merchant from whom you made your purchase directly. They will be able to assist you and resolve any delivery-related issues.
MERCHANTS
If you'd like to feature your products on Singular, you can contact the BRT sales team using the form at the bottom of the page. They'll get back to you shortly.
The platform is free for merchants. It's an additional channel to promote your products, increase your visibility, and reach new customers.
No, the platform does not charge any commission on sales made through redirect links. Singular is a discovery platform that aims to promote local brands, without any direct commercial purpose.